Overview
Return Policy – TopBijoux.xyz
1. Returns & Exchanges
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 7 days of receiving it, provided the item meets the conditions below:
- The item must be unused, unworn, and in its original packaging.
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
- Items on sale or clearance are final sale and cannot be returned.
2. Return Process
To initiate a return:
- Contact our customer service at whats up 00213 775 33 36 15 with your order details.
- We will provide you with return instructions.
- Ship the item back to us at your own expense. We recommend using a trackable shipping service.
Once we receive and inspect the item, we will process your refund or exchange.
3. Refunds
- Approved refunds will be issued to the original payment method within 5-10 business days.
- Shipping fees are non-refundable.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost to you.
5. Contact Us
If you have any questions, feel free to reach out at 0775 33 36 15 .
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